Your Event Guide from Singapore Sports Hub.
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Hi HallyuPopFest Fan,

Thank you for purchasing a HallyuPass! We are so excited for you to meet and engage with one of our HallyuPopFest artistes! Check out our event guide below for a smooth experience at the event!

25 & 26 MAY 2019
Redemption Zone:

  • Location: Visitors Centre
  • Redemption Time: 9:00AM - 2:30PM
  • You must present your HallyuPass Ticket to redeem your exclusive Lanyard and HallyuPass (via LUCKY DRAW). For Print-At-Home HallyuPass holders, you must print out your ticket(s). Pass Holders who have chosen Venue Collection for their concert tickets, must collect their concert tickets at Sports Hub Tix Box Office before heading to Visitors Centre to redeem their HallyuPass.
  • At redemption, each HallyuPass holder will be entitled to do a “DRAW” to determine the Artiste with whom they will be engaging.
  • The “DRAW” for Artiste Engagement will close at 2:30PM sharp. For HallyuPass holders who arrive later than 2:30PM, artiste engagement will be deemed forfeited.
  • The resale of HallyuPass is prohibited and H.A.H. Entertainment reserves the right to cancel any HallyuPass that have been resold. However, exchange of Artiste Engagement Cards with fellow HallyuPass holders is allowed.

Queue Start Time: 11:00AM
Queue Cut-off Time: 11:30AM
Doors Open Time: 12:00PM
Event Start Time: 1:00PM
Event Duration: Approx. 1.5 hours

Queueing Zone:

Admission Notice for Afternoon Showcase
  • All CAT 1-5 ticket holders (both seated & standing) will queue for entry to arena at the Premier Tunnel.
  • No overnight queueing or queueing before 11:00AM is allowed. Queueing zones open daily (25 & 26 May) from 11:00AM onwards.
  • Entrance is on a First-Come-First-Serve basis. Designated seat/standing queue number for Evening Concert is not applicable for Afternoon Showcase.
  • All ticket holders are to queue up at the holding area according to the signages and will enter the Arena at Level 1, via the Premier Entrances on a first-come-first-serve basis.
  • Once the standing area is full, for safety reasons, remaining patrons will be redirected to Level 2 seated sections.
  • Children under 12 are not allowed into the standing areas.
  • All ticket holders will be wrist-tagged upon admission by venue ushers.
  • Entry to the venue is subject to bag checks, ticket and wristband checks.
  • No re-entry is allowed.

Red Carpet Pen Opening Time: 2:00PM
Red Carpet Pen Cut-off Time: 3:00PM
Event Start Time: 3:30PM

Admission Notice for Red Carpet Pen
  • There will be no designated queue area for entry into the Red Carpet Pen.
  • Red Carpet Pass Holders are to redeem their wristbands at the Visitors Centre from 9am to 2:30pm. Failure to redeem the Red Carpet wristbands by the allocated timing will be deemed forfeited.
  • Look out for dedicated Red Carpet Pen signages for entry into the designated pen during opening time. Red Carpet Pass Holders can follow the colour of their wristbands to their respective Red Carpet Pen.
  • The order of admission into the Red Carpet Pen is on a First-Come-First Served basis. Designated queue number for Evening Concert is not valid for Red Carpet Pen Entry.
  • Once the Red Carpet commences, Red Carpet Pass Holders will have to stay in the pen till the end of the event.

Queue Start Time: 4:30PM
Queue Cut-Off Time: 5:00PM
Event Start Time: 5:00PM
Event Duration: Approx. 30 mins

HallyuPass Artiste Engagement Venue:

*Artiste Engagement location may be subject to change.

Admission Notice for Artiste Engagement Sessions
  • Admission into Artiste Engagement holding area will be open at 4:30PM - 5:00PM. (timing subject to change)
  • There will be 2 locations for Artiste Engagement, upon completing your Artiste Engagement draw at the Visitors Centre, please check where to report for your Artiste Engagement.
  • All HallyuPass holders are advised to report directly to the respective Artiste Engagement holding areas once the Red Carpet ends.
  • Please ensure that you are in the queue before the cut-off time. Latecomers will not be allowed to participate in the event.
  • Please wear your HallyuPass Lanyard displaying your HallyuPass before entry into Artiste Engagement Area.
  • Entry to the Artiste Engagement Area is subject to bag checks.
  • Photography, videography, fan gifts and letters are strictly not allowed during/inside the Hi-Touch/Group Photo event. H.A.H. Entertainment reserves the right to refuse admission/evict any person whose conduct is disorderly or inappropriate.
  • In the event of any dispute, H.A.H. Entertainment’s decision shall be final.

Queue Start Time: 4:30PM
Queue Cut-off Time: 6:00PM
Doors Open Time: 6:30PM
Event Start Time: 8:00PM
Event Duration: Approx. 3 hours

Queueing Zone:

Standing Area Admission
  • Queueing zones are located at the Premier Tunnel
  • Queueing zone opens from 4:30PM onwards on 25 & 26 May 2019.
  • No queueing is allowed before 4:30PM (No overnight queueing).
  • The order of admission into the Standing Area is based on the designated queue number as printed on each individual ticket. The queue number is automatically generated by the system during the ticket sales transaction.
  • Standing Area ticket holders are to queue up at the holding area according to the signages and the sequence of queueing number as printed on the ticket.
  • All standing area ticket holders will be wrist tagged upon admission by venue ushers according to their Standing Area.
  • The queue number will no longer be valid after 6:00PM on 25 & 26 May 2019.
  • Standing Area ticket holders who arrive after 6:00PM will enter the venue only after all the ticket holders in holding area have been admitted.
  • Entry to the standing areas is subject to bag checks.
  • No re-entry is allowed.

Important Things to Note

Come Early! Bring Only What You Need!
  • There will be security checks and large crowds. Arrive at least 1 hour earlier to avoid missing any of the opening action!
Security Checks
  • There will be security checks at the entrance. For quick clearance, please travel light and bring only what you need.
  • Bags exceeding 35cm x 20cm x 30cm will not be allowed into the venue.
  • H.A.H. Entertainment reserves the right to refuse entry to any person who does not comply with security check requests.
Child Admission Policy
  • No admission for infant in arms and children aged below 3 years old.
  • Children aged 3 and above must purchase a ticket for admission.
  • Children under 12 are not allowed into the standing areas.
Audio, Photography & Videography Policy
  • Selfie sticks, professional cameras, video recorders, digital cameras, GoPros, action cameras, tablets, iPads, Polaroid cameras and all other recording devices are not allowed into the venue. Patrons found with such items will need to deposit them at the deposit counter prior to entering the venue.
  • No photography and videography are allowed.
  • No Social Media live streaming of event is allowed.
Fan Boards / Posters / Toys
  • Only fan boards sized A4 or smaller are allowed into the venue.
  • Only toys sized 21cm x 29.7cm or smaller are allowed into the venue.
  • H.A.H. Entertainment reserves the rights to remove any prohibited items mentioned above.
Opening Hours: 10:00AM - 8:00PM

(Click to enlarge)

Booth Highlights

HallyuPopFest Merchandise
  • Pick up some fun official festival merchandise here, from totebags and tees to trendy enamel pins, notebooks and pens featuring the adorable HPF Pals - Honey, Pepper and Fancy. Grab a limited edition HPF Pals pocket calendar for just $1.50 and you'll get a free bottle of water! HallyuPass holders, simply flash your HallyuPass to get $1 off every $10 spent.
  • **Artiste Appearance at HallyuPopFest Merchandise Booth**
    Showcase artiste KANTO will be meeting fans and signing autographs on Sunday (26 May), 11.30am – 12.00pm at the HallyuPopFest merchandise booth.
Jinjja Chicken
  • Jinjja Chicken will be running its first ever pop-up street food kiosk at the HallyuPopFest 2019!
  • For the very first time, Jinjja Chicken will be selling popular Korean street food like Odeng (Fishcake sticks), Rabokki (Korean Ramyeon mix with teokbokki), and Fishcake Cheese Hotdog, alongside their best-selling items Korean Fried Chicken, Kimbap (rice roll) and many more.
  • Jinjja Chicken is also collaborating exclusively with Udders Ice Cream to launch the all new – Kimchi Ice Cream and Doenchang Ice Cream at the HallyuPopFest! These unique Korean flavours will be available exclusively at HallyuTown.
  • Coming in June, glitsy is the all-powerful entertainment app for Generation Z that empowers users to post short-form videos, achieve their dreams as global acts as well as vote for their favourites.
  • Discover more on Facebook ( and Instagram (@glitsyapp).
Participating brands at HallyuTown: glitsy, 100PLUS Zero, Jinjja Chicken, HANOK Korean Language School, Footikle, Minimalyst label, eggsnbenny, Stonedge, Travelling C.O.W, Yinhe, Churros, Old Chang Kee (Available on Sunday only).

Facebook: @hallyupopfest
Instagram: @hallyupopfest
Twitter: @hallyupopfest

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All information is correct at time of publication but may be subject to change without notice. For the latest information please visit

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